Rental Terms and Cancellation Policy

Last updated: October 12, 2026

These terms apply to every rental from Mathew Rental Works, 1756 Tennessee Ave, Cincinnati, OH 45229. By booking a rental, you agree to them. Your itemized quote and these terms together make up the rental agreement. Call (513) 270-1174 if anything here is unclear.

1. Quotes and payment

Every quote is itemized. It lists the unit rental, delivery and pickup, servicing, any rush fee and sales tax. The quote total is the total. We do not add a fuel surcharge or any fee that was not on the quote.

We accept Visa, Mastercard, American Express and Discover. Approved contractor accounts may pay by business check, ACH or net-30 invoice, and we accept purchase orders. Drivers do not collect payment.

Event orders are paid in full at booking. There is no separate deposit. Tax-exempt customers must send a valid exemption certificate before we remove sales tax.

2. Event rental period

An event or short-term rental is one flat price for up to 7 days on site, from delivery day to pickup day. It is not priced per hour or per day. The unit arrives cleaned, sanitized and stocked. Mid-event service is not included unless it is on your quote.

We do not deliver or pick up on Sunday. A Sunday event gets a Friday or Saturday delivery and a Monday pickup with no extra rental charge for those days.

3. Long-term rentals and 28-day cycles

Construction and long-term rentals are billed every 28 days. A 28-day cycle is not a calendar month. Each cycle includes weekly service: pump-out, cleaning, deodorizer and restock.

A cycle is billed in full and is not prorated. A new cycle starts automatically unless you schedule pickup. We send a reminder 3 days before each new cycle begins. The first invoice includes delivery, and pickup is billed at the end of the rental.

4. Cancellation

You may cancel free of charge until 24 hours before the scheduled delivery. A same-day order may be cancelled free until the truck leaves our yard. After those points, call us and we will explain what charges apply to your order before anything is billed.

5. Extensions and changes

To keep a unit longer, add a unit or change a date, call or text dispatch before the scheduled pickup. We confirm the price of any change before it takes effect. An event rental that runs past 7 days is quoted for the added time, or moved to 28-day billing for long jobs.

6. Pickup requests and when billing stops

Event units are picked up on the date on your quote. For long-term rentals, call or text us to schedule pickup. Billing stops with the cycle in progress on the pickup date. Because cycles are not prorated, the cycle in progress is billed in full.

7. Your responsibilities

• Access. Give our trucks a clear path. The service truck must park within about 25 feet of each unit. Give us any gate code and keep gates unlocked on delivery, service and pickup days.
• Placement. Choose level, firm ground. Tell us about steep drives, low wires, tree limbs, septic lids and sprinkler heads before delivery. Backyard placement needs a gate at least 48 inches wide for a standard unit and about 66 inches for a wheelchair-accessible unit.
• Do not move units. Units hold waste and must not be moved, tipped or towed by anyone but our crew. Call us if a unit needs to move.
• Damage, vandalism, fire and tip-overs. Call us if a unit is damaged, vandalized, burned or tipped over. We return to clean and reset it. Cleanup, repair or replacement beyond normal use is charged to you at our cost.
• Lost or stolen units. You are responsible for units while they are on your site. Report a missing unit to us and to police right away. A unit that is not recovered is charged at replacement cost.
• Locks. Every unit has an occupancy latch. If you add your own padlock, we cut or remove it at pickup.

8. Weather

We may move a delivery, service visit or pickup if weather makes driving or setup unsafe. We call or text you when that happens and reschedule on the next route. From November through March we add non-freezing treatment to tanks. Handwashing stations can freeze below 32°F, so hand sanitizer dispensers are the winter backup.

9. Servicing access

Weekly service on long-term rentals needs the same truck access as delivery. If our driver cannot reach a unit because a gate is locked or the path is blocked, tell us and we reschedule the visit. Extra service visits you request are quoted per visit.

10. Your property and our liability

Our crew places units where you direct. Our trucks and units are heavy. We are not responsible for damage to lawns, driveways, pavers, curbs or other surfaces when a unit is placed or reached where you directed us. Tell us about buried lines, septic systems and soft ground before delivery.

Use of our units is at your own risk. Mathew Rental Works is not liable for indirect or consequential losses, such as a delayed event or lost work time.

11. Permits and public right-of-way

Private property needs no city permit. Placing a unit on a street, sidewalk or other public right-of-way usually needs a permit. In Cincinnati, that is a right-of-way permit from the City of Cincinnati Department of Transportation and Engineering. Getting permits is your responsibility unless we have agreed in writing to arrange one.

Event permits and venue rules are also your responsibility. Confirm what your permit office or venue requires.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. The terms in effect on your booking date apply to that rental.

Related pages: privacy policy, porta potty rental cost and contact dispatch.